At EG HUB LLC, we are committed to providing high-quality SEO and advertising services. We value client feedback and take all complaints seriously to ensure continuous improvement.
Purpose
This Complaint Policy outlines how clients can raise concerns and how we handle and resolve complaints in a fair, transparent, and timely manner.
How to Submit a Complaint
If you are not satisfied with our services, you can submit a complaint through:
- Email: info@eghub.net
- Phone: (424) 209-9053
Please include:
- Your name and contact details
- A clear description of the issue
- Any relevant documents or screenshots
Complaint Handling Process
We follow a structured process to resolve complaints:
- Acknowledgement
We will acknowledge your complaint within 2 business days. - Investigation
Our team will review the issue and gather relevant information. - Resolution
We aim to resolve complaints within 5–10 business days, depending on complexity. - Response
You will receive a clear explanation of the outcome and any actions taken.
Escalation
If you are not satisfied with the initial response, you may request further review. Your complaint will be escalated to senior management for additional evaluation.
Confidentiality
All complaints will be handled with strict confidentiality and used only for resolution and service improvement purposes.
Continuous Improvement
We use feedback from complaints to improve our services, processes, and overall client experience.
Contact Us
For any complaints or concerns, please contact us:
EG HUB LLC
1028 W E St Unit 103
Wilmington, CA 90744-5294
(424) 209-9053
info@eghub.net